A supportive environment
From your first enquiry through to graduation and beyond, our aim is to ensure you feel supported, informed and able to thrive. Our services are designed to help you make the most of your time at Metanoia – not just academically, but personally and professionally.
Our teams are approachable, responsive and here to support you every step of the way. If you need help, advice or reassurance, don’t hesitate to reach out. You can find out more below.
Academic Coordinators
Each programme has a dedicated Academic Coordinator who supports you throughout your studies.
They are your first port of call for all queries about life at Metanoia except for those directly related to your programme; those are best directed towards your Primary Tutor (see below) or your Head of Programmes.
Primary Tutor
Your primary tutor is a member of your teaching team, working with you throughout the academic year. They will get to know you in depth and meet with you on a regular basis. They provide individual personal tuition, academic support, and personalised developmental feedback.
Registry and Student Administration
Our Registry team manages your student record and supports key processes throughout your time at Metanoia.
They can help with:
- Enrolment and registration
- Transcripts, certificates and official letters
- Student ID cards and travel discounts (including TOTUM)
- Assessment processes, including mitigating circumstances and appeals
- Complaints and formal procedures
- Data protection
Wellbeing and Disability Support
Your wellbeing is central to your success. Our Wellbeing and Disability team offers confidential, inclusive support tailored to your needs.
They can support you with:
- Mental health and emotional wellbeing
- Disabilities and long-term health conditions
- Neurodiversity
- Learning support plans and reasonable adjustments
- Accessing Disabled Students’ Allowance (DSA)
You don’t need to wait until things feel overwhelming – early support makes a real difference.
wellbeing@metanoia.ac.uk disability@metanoia.ac.uk
For more information, see our dedicated Wellbeing and Disability Support page
Reporting Sexual Harrassment or Misconduct
Everyone deserves to feel safe, respected, and valued – whether at work, in education, or in any shared space. Sexual harassment and misconduct undermine that safety and respect.
If you need to report a case of sexual harassment or misconduct, or wish to find out more about sexual harassment and misconduct, how to recognise them, and what support is available, then head to our dedicated page via the link below:
Finance
Our Finance team supports all financial aspects of your studies, including fees and payment arrangements.
- Click here to visit our Fees and Student Finance page
- For more information, contact us via email: finance@metanoia.ac.uk
Academic Skills
We offer specialist support to help you build confidence and succeed in your studies.
This includes:
- Academic writing & essay structure,
- Research & referencing,
Time management & study strategies, - One-to-one consultations,
- Online resources and guides for independent learning
Library and Learning Resources
Our specialist library is housed at our North Common Road campus and supports teaching and research by providing access to:
- Access to reading list materials
- Print books available to borrow
- Online journals, ebooks and databases
- Expert for support for your research
The library is open at the following times
Day | Opening Hours |
Mondays & Tuesdays | 12pm – 6pm |
Wednesdays & Thursdays | 12pm – 4pm |
Fridays | 9am – 5pm |
Saturdays & Sundays | 9am – 6pm |
If you would like to visit please contact the library in advance: library@metanoia.ac.uk
Careers and Employability
Our Careers and Employability service supports your professional development throughout your studies and beyond.
We offer:
- CV Building,
- Interview skills,
- Mentoring,
- 1-2-1 appointments
- External speakers
- Placement support
- It’s never too early to start thinking about your future career.
IT Support
We provide guidance and support for the digital platforms you’ll use during your studies.
If you experience any issues, your Academic Coordinator is the best first point of contact and can direct you to the appropriate support.
Computer access and study space is available in the student resource room on the third floor of the North Common Road campus.
Free internet access is available on the computers in the Student Resource room and on all PCs in training rooms. We also have a Wi-Fi at both campuses.
Learning Resources
Metanoia Library
Metanoia’s library is housed at our North Common Road campus.
You can view the library’s opening hours in the table below
Day
Opening Hours
Mondays & Tuesdays
12pm – 6pm
Wednesdays & Thursdays
12pm – 4pm
Fridays
9am – 5pm
Saturdays & Sundays
9am – 6pm
Library Catalogue
Students are able to peruse the library catalogue, renew and reserve books via their online account on the online library catalogue.
Students are also able to access a number of online journals and research resources.
The library catalogue is publicly available and allows students to browse the books on our shelves from home. Students may sign in to their library account to renew and reserve books and see their borrowing history.
Library Support
If you are a student with particular support needs or medical conditions, the library staff aim to ensure that you can make full use of the library facilities. In order to take full advantage of all the library’s resources and services, it is important to make yourself known to the library staff as soon as possible after starting your course. Extra support includes:
- Prioritised reading lists
- Free online study skill resources
- Extended library book loans
- Access to talking books (limited)
- Dyslexia study skills groups