At Metanoia, you’re supported by a network of academic, professional and wellbeing teams, all working together to help you succeed – academically, personally and professionally.
From your first enquiry through to graduation and beyond, our aim is simple: to ensure you feel supported, informed and able to thrive. All of our services are designed to help you make the most of your time at Metanoia – not just academically, but personally and professionally.
A supportive environment
There are a number of different people working behind the scenes to ensure that you receive maximum support for your studies. Our teams are approachable, responsive and here to support you every step of the way. If you need help, advice or reassurance, don’t hesitate to reach out. You can find out more below.
Academic Coordinators
Each programme has a dedicated Academic Coordinator who supports you throughout your studies.
They are your first port of call for day-to-day questions and can help with:
- Timetables and teaching schedules
- Moodle, SharePoint and Turnitin
- Programme logistics and key deadlines
- Student records and general enquiries
- Liaising with tutors, Registry and other teams
- Placement queries and (where relevant) viva organisation
If you’re ever unsure who to contact, start with your Academic Coordinator – they’ll either help directly or connect you with the right team.
Registry and Student Administration
Our Registry team manages your student record and supports key processes throughout your time at Metanoia.
They can help with:
- Enrolment and registration
- Transcripts, certificates and official letters
- Student ID cards and travel discounts (including TOTUM)
- Assessment processes, including mitigating circumstances and appeals
- Complaints and formal procedures
- Data protection
Wellbeing and Disability Support
Your wellbeing is central to your success. Our Wellbeing and Disability team offers confidential, inclusive support tailored to your needs.
They can support you with:
- Mental health and emotional wellbeing
- Disabilities and long-term health conditions
- Neurodiversity
- Learning support plans and reasonable adjustments
- Accessing Disabled Students’ Allowance (DSA)
You don’t need to wait until things feel overwhelming – early support makes a real difference.
wellbeing@metanoia.ac.uk disability@metanoia.ac.uk
For more information, see our Learning Support FAQs down below
Equality, Diversity and Inclusion
At Metanoia, equality, diversity and inclusion are not an add-on – they are central to how we teach, practise and support students.
Counselling and psychotherapy are shaped by culture, history, power and social context. This includes the ongoing impact of racism, structural inequality and exclusion, alongside inequalities connected to disability, class, gender, sexuality, faith, migration and neurodivergence.
We are committed to:
- Creating a learning environment where all students can belong, participate and thrive
- Supporting culturally responsive, power-aware and socially just practice
- Encouraging critical engagement with inequality, privilege and systemic injustice
- Widening participation and improving access to training
- Building meaningful partnerships with diverse communities
EDI is embedded across your experience and supported through your Academic Coordinator, Registry and the Institute’s EDI Committee.
This work is ongoing and shared – and we invite you to be part of it.
Finance
Our Finance team supports all financial aspects of your studies, including fees and payment arrangements.
- Click here to visit our Fees and Student Finance page
- For more information, contact us via email: finance@metanoia.ac.uk
Professional Body Engagement
We maintain strong relationships with the professional bodies that accredit our programmes, including UKCP and BACP.
For enquiries relating to professional membership and accreditation:
Clinical Placements
If your programme includes a clinical placement, our Clinical Placements and Development team will support you in finding and securing appropriate opportunities.
Academic Skills and Learning Support
We offer specialist support to help you build confidence and succeed in your studies.
This includes:
- Academic writing and study skills
- Research and critical thinking
- Workshops, tutorials and online resources
Library and Learning Resources
Our specialist library supports your academic work with access to:
- E-books, journals and academic databases
- A curated collection of counselling and psychotherapy texts
- Book loans and digital scan requests
- Training in literature searching (including EBSCO)
More information about our library and learning resources can be found below under the heading ‘Learning Resources’
Student Resource Room
Computer access and study space is available in the student resource room on the third floor of the North Common Road campus. If you wish to use the study room at NCR for private study, please book via your academic co-ordinator.
Careers and Employability
Our Careers and Employability service supports your professional development throughout your studies and beyond.
We offer:
- Career planning and goal-setting
- Support with job applications and CVs
- Guidance on private practice
- Workshops, talks and 1:1 consultations
It’s never too early to start thinking about your future career.
IT Support
We provide guidance and support for the digital platforms you’ll use during your studies.
If you experience any issues, your Academic Coordinator is the best first point of contact and can direct you to the appropriate support.
Internet Access
Free internet access is available on the computers in the Student Resource room and on all PCs in training rooms. We also have a Wi-Fi facility at both campuses. Due to new HEFCE regulations, to access free Wi-Fi on campus you will need to register via the purple Wi-Fi splash screen with a password memorable to yourself.
Safeguarding
We have a dedicated Safeguarding Lead to support students where there are concerns about safety or wellbeing.
You can find full details in our safeguarding and equality policies.
Learning Support FAQs
Our Disability Service can provide a range of support and advice whether you are a prospective, new or current student.
We offer support to students with neurodiversity needs such Autism and Specific Learning Differences (ADHD, Dyslexia, dyspraxia or dyscalculia), long-term health or mental health conditions who may need additional support with reasonable adjustments to achieve their potential in their learning journey.
There are several support arrangements that we can put in place to support you with your studies. However, these can only be put in place when you have contacted the Wellbeing & Disability Service and provided evidence of your disability
For a discussion about any support needs or questions to help with a Learning Support Plan, contact our Wellbeing and Disability Support Team.
I have a disability; I would like to know what support is available at Metanoia?
Several support accommodations can be put in place to support your studies. These are called reasonable adjustments, and they include:
- Extra time for assessment deadlines
- Extra tutorial sessions
- Viva adjustments
Other accommodations can also be considered based on your specific needs. The reasonable adjustments will be included in a document called a Learning Support Plan (LSP).
How do I get a reasonable adjustment plan (RAP)?
Step One
Arrange medical evidence or an educational psychologist report that demonstrates the condition that you would like support for.
Step Two
Send your evidence to disability@metanoia.ac.uk
Step Three
The disability service will read the report and make a draft reasonable adjustment plan (RAP). They will ask for your comments and feedback.
Step Four
Once agreed and consent to share is given, the RAP will be circulated to your director of studies academic coordinator and primary tutor.
Is there any additional support (i.e., non-Metanoia) available?
If you are registered as a student on degree, masters or PHD programmes, you may be able to claim Disabled Students’ Allowance (DSA). This is a scheme run by the government. If you are eligible, you may be entitled to the following:
- Specialist equipment – costs for a computer and specialist software, such as speech-to-text software, may be covered under the DSA scheme. Recording equipment can also be awarded
- Non-medical helper – for example, if you need a study skills tutor or BSL interpreter to attend lectures
- Travel – for example, if you need to use a taxi to attend Metanoia
- Printing costs
Click here to visit the GOV.UK page for more information about DSA
I think that I might be neurodivergent. Where can I get an assessment?
You can get an assessment from an educational psychologist or a specialist dyslexia teacher. You can find contact details online. Here are some details of a few but please note that these are provided as a guide only and are not an endorsement. You should make your own enquiries and conduct your own research.
Independent Dyslexia Consultants
Independent Dyslexia Consultants | Empower Learning Today
British Dyslexia Association
UK Adult ADHD Network
The ADHD Centre
We have other contacts available for students upon request
What free assistive technologies are available for my computer?
There are several free assistive technologies available on your computer.
Learning Resources
Metanoia’s library is housed at our North Common Road campus.
Library Opening Times
During term time, the library is open during the week at the following times:
Mondays: 12pm – 6pm
Tuesdays: 12pm – 6pm
Wednesdays: 12pm – 4pm
Thursdays: 12pm – 4pm
Fridays: 9am – 5pm
Saturdays: 9am – 6pm
Sundays: 9am – 6pm
Library Catalogue
Students are able to peruse the library catalogue, renew and reserve books via their online account on the online library catalogue.
Students are also able to access a number of online journals and research resources.
The library catalogue is publicly available and allows students to browse the books on our shelves from home. Students may sign in to their library account to renew and reserve books and see their borrowing history.
Library Support
If you are a student with particular support needs or medical conditions, the library staff aim to ensure that you can make full use of the library facilities. In order to take full advantage of all the library’s resources and services, it is important to make yourself known to the library staff as soon as possible after starting your course. Extra support includes:
- Prioritised reading lists
- Free online study skill resources
- Extended library book loans
- Access to talking books (limited)
- Dyslexia study skills groups